Remote Customer Success Manager. Philadelphia, PA

Professional at Home Jobs (https://professionalathomejobs.com) is now seeking for a Remote Customer Success Manager to work in the U.S. only.

​You will be working with our largest, high growth customers to ensure they are successful. This is done by building strong relationships, helping them find long term solutions, and overcome any roadblocks. You will understand their goals, immerse yourself in their business, and give them the best practices to achieve success.

​This role is FULLY REMOTE, so comfort with being a self-starter and ambiguity is a must. 

The perfect fit for this position will involve highly motivated with strong communication skills, a passion for helping people, an interest in problem-solving, and the versatility to work on a variety of projects.

RESPONSIBILITIES:
 

• Run one-on-one, best in class calls with our customers.
• Strategize with customers on marketing strategies to drive growth.
• Become a critical voice on the team in iterating on our customer journey.
• Build strong relationships and brand loyalty with our customers. 
• Design creative and new ways to connect with customers to fuel growth.
• Triage technical issues with the customer and the Postscript team. 
• Maintain an expert level understanding of the Postscript product, along with larger e-commerce and marketing knowledge.

 
What we will love about you…
 

• MUST be a U.S. citizen. High school diploma or equivalent.
• 4/+ years in a high growth customer-facing role. 
• Passion for helping customers and being a teacher. 
• Balanced: detail and process-oriented, while also a people-person.
• Outstanding follow-through.
• Deep understanding of e-commerce and e-commerce trends.
• Proactive problem solver who is not afraid to break things. 
• Comfortable with ambiguity, grabbing the bull by the horns, and not being afraid to fail.
• Ability to make any customer smile and deliver a great experience.
• Receptive to feedback and quick to iterate. 
• Several years of experience in a remote-first role.

 
What you will love about us…
 

• Happy customers who want your product
• Opportunity to join a rocket ship in its early stages
• Lots of room for growth—we empower our people then get out of their way.
• Fun: We are passionate and enjoy working together.
• Transparency: We are open about the state of the business and take mentorship seriously.
• Empathy: We care about our employees and our customers - no room for jerks.
• Fast-paced, growth-focused environment.
• Travel: we get the whole team together in fun locations 3 times/year
• Remote culture: work from home (or wherever)
• Above market compensation, including equity, unlimited PTO + health, dental, vision insurance

 
JOB REQUIREMENTS: Pick your own equipment (i.e., computer), at-home work set-up, and Internet.
 
PAY:  $21.00 per hour

TO BECOME AN AGENT:

Apply at https://professionalathomejobs.com and click on Join Now and select the Customer Service Remote Job Bank Registry to get connected to our remote customer service job positions.
 
Please reference agent ID code PAHJROXANNAG when you register online. 
  
Professional At Home Jobs is accepting pre-screening interviews, so please call (405) 309-2631 and ask for Kimberly.