Healthcare Customer Service Associate Austin, TX

Professional At Home Jobs (https://professionalathomejobs.com) is actively hiring for a Healthcare Customer Service Associate to work remotely in the U.S. only.
 
OVERVIEW: Conduct outreach phone calls to Veterans to enroll them into the Healthcare Program and document care preferences. Assure accurate data entry and completion of preference data in the medical management system.  Accurately assesses caller requests outside of preference scope of work and routes to appropriate team for customer resolution. Work in a fast-paced, work at home, customer service environment.
 
ESSENTIAL FUNCTIONS:
 

• Manage multiple tasks lists in accordance with directed timelines. Manages calls daily and adheres to quality and other production standards.
• Initiate automated or live outbound phone calls to veterans to opt them into the Healthcare Program and/or obtain veteran appointing preferences. Records preferences and tracks veteran questions thoroughly in the medical management system.
• Consistently displays professional and courteous service skills to internal and external customers.
• Accurately triage veteran questions and appointing preferences to the appropriate team to follow up with veterans regarding specific aspects of the VA program.
• Protect the privacy of health information of patients when using or disclosing Protected Health Information (PHI). PHI is any information about health status or healthcare services that is linked to an individual.
• Take appropriate measures to comply with HIPAA regulations to protect privacy of beneficiaries' health information.
• Document all communications involving veteran and provider contacts.
• Identify potential discrepancies in the medical management system to ensure quality program compliance.
• Consistently meets department productivity and performance metrics.
• Perform other duties as assigned.

QUALIFICATIONS
 
Education/Experience:
 

• At least one year experience in a high-volume customer service role (i.e., call center, retail or similar environment) or military service.
• Experience using Microsoft Office products and the internet.
• Experience in the healthcare industry.
• Knowledge of call center dialer systems.

 
Competencies:
 

• Technical: Proficient data entry skills; ability to achieve a "Meets Expectations" rating or higher on scorecard.
• Problem Solving/Analysis: Ability to solve problems through systematic analysis of processes with sound judgment; has a realistic understanding of relevant issues.
• Organizational: Ability to organize people or tasks, adjust to priorities, learn systems, within time constraints and with available resources; detail-oriented.
• Multi-Tasking/Time Management: Prioritize and manage actions to meet changing deadlines and requirements within a high volume.
• Information Management: Ability to manage large amounts of complex information easily, communicate clearly and draw sound conclusions.
• Independent Thinking/Self-initiative: Critical thinker with ability to focus on things that matter most to achieving outcomes; commitment to task to produce outcomes without direction and to find necessary resources.
• Empathy/Customer Service: Customer-focused behavior; helping approach, including listening skills, patience, respect and empathy for another's position.
• Coping/Flexibility: Resiliency in adapting to a variety of situations and individuals while maintaining a sense of purpose and mature problem-solving approach are required.
• Computer Literacy: Ability to function in a multi-system Microsoft environment using Word, Outlook, Intranet, the internet, and software applications.
• Communication/People Skills: Ability to influence or persuade others under positive or negative circumstances; adapt to different styles; listen critically; and collaborate.
• Commitment to Task: Ability to conform to established policies and procedures; exhibit high motivation.

 
JOB REQUIREMENTS: Computer, Internet, and a home office set-up. Contractors must be able to provide at least 20 hours per week on this program during the client's operating hours.
 
PAYMENT: $18.00 per hour
 
TO BECOME AN AGENT:
 
Apply at https://professionalathomejobs.com and click on Join Now and select the Customer Service Remote Job Bank Registry to get connected to our remote customer service job positions.
 
Please reference agent ID code PAHJROXANNAG when you register online.
 
Professional At Home Jobs is accepting pre-screening interviews, so please call (405) 309-2631 and ask for Kimberly.