Customer Service Associate Phoenix, AZ

Professional At Home Jobs (https://professionalathomejobs.com) is now in a need for a Customer Service Associate to work remotely in the U.S. only.
 
THE ROLE…

• Facilitate, analyze, and resolve customer issues, while providing product support and following up to resolve concerns in an accurate and timely manner.
• Respond to customer requests via phone, email, and live chat.
• Troubleshoot customer's issues or concerns by providing solutions and/or recommendations with a sense of urgency.
• Serve as the point of contact for addressing pre- and post- project energization.
• Complete daily tasks within the pre-established timelines by appropriately prioritizing multiple tasks with minimal direction from management.
• Meet team and customer performance metrics, goals and deadlines in a fast-paced, ever changing, and high performing team-based environment.
• Identify potential sales opportunities with customers regarding their product needs, or up selling related products.
• Monitor Homeowner accounts and take action on projects not progressing through the fulfillment cycle and be able to follow them through to fulfillment.
• Work closely with the Operations team to follow up on projects and address any questions.
• Recommend improvements to management in service, product, and procedures to support operational excellence or to prevent future issues of a similar nature.
• Complete ad hoc projects as needed.

 
KEY BACKGROUND/SKILLS:

• Minimum of 1 year Call Center work experience.
• Intermediate knowledge of Microsoft software and strong de-escalation skills.
• Excellent interpersonal, verbal, and written communication skills.
• Ability to display patience, empathy, and strong listening skills while ensuring that customer needs are fulfilled in a timely and satisfactory fashion.
• Be flexible and able to prioritize and complete a variety of simultaneous tasks with a high level of organization and attention to detail.
• Ability and willingness to learn and adapt quickly to rapidly evolving business processes.
• Highly self-motivated with the ability to prioritize complex, diversified responsibilities. Multi-task effectively and execute tasks with minimum supervision.

 
JOB REQUIREMENTS: Computer, Internet, and a home office set-up.
 
PAYMENT: $12.00-$30.00 per hour
 
TO BECOME AN AGENT:
 
Apply at https://professionalathomejobs.com and click on Join Now and select the Customer Service Remote Job Bank Registry to get connected to our remote customer service job positions.
 
Please reference agent ID code PAHJROXANNAG when you register online.
 
Professional At Home Jobs is accepting pre-screening interviews, so please call (405) 309-2631 and ask for Kimberly.